Road Accident Fund eases up claimant’s pressure

Road Accident Fund eases up claimant’s pressure

The Road Accident Fund (RAF) visited the community of eMzinoni Township to offer a range of services to some residents who are car-crash victims. The accident fund’s visit was on Saturday, 24 June, at the Raymond Mavuso Community Hall.  This was part of the fund’s community outreach initiatives.

“According to RAF’s Media and Public Relations Senior Manager, Mr Linda Rulashe, at the heart of this community outreach is service delivery, and making a difference to claimants and everyone affected by the scourge of road crashes.

“Claimants are assisted with the direct registering of new claims, consolidation of required compliance documents, settlement offers, and reporting of cases involving alleged unscrupulous personal injury representatives and touts,” said Mr Rulashe.

The RAF is a juristic person established by an Act of Parliament, namely, the Road Accident Fund Act, 1996 (Act No. 56 of 1996) as amended (”RAF Act”). It commenced operations on 1 May 1997, assuming at the time, all the rights, obligations, assets and liabilities of the Multilateral Motor Vehicle Accidents Fund.

The RAF is responsible for providing appropriate cover to all road users within the borders of South Africa; rehabilitating and compensating persons injured as a result of motor vehicles in a timely and caring manner; and actively promoting the safe use of all South African roads. Section 3 of the RAF Act stipulates that “the object of the Fund shall be the payment of compensation in accordance with this Act for loss or damage wrongfully caused by the driving of a motor vehicle”. The client base of the RAF, therefore, comprises not only the South African public, but all foreigners within the borders of the country. The RAF provides two types of cover, namely personal insurance cover to accident victims or their families, and indemnity cover to wrongdoers.

Mr Rulashe  also said the most important information which needs to be provided for new claims include case numbers, accident reports, hospital reports, vehicle registrations and details of other parties involved in the car crash.

Those who were unable to attend the event are encouraged to visit the RAF at any of the following 11 Hospital Service Centres within the Mpumalanga Province where they can be assisted in lodging claims.

They are Kwa-Mhlanga Hospital (Kwa-Mhlanga).; Mmametlhake Hospital (Mmamehlake) Witbank Hospital (Witbank),  Standerton Hospital (Standerton),  Evander Hospital (Evander),  Themba Hospital (White River/Kabokweni), Mapulaneng Hospital (Bushbuckridge),  Ermelo Hospital (Ermelo), Piet Retief Hospital (Piet Retief), and Rob Ferreira Hospital (Nelspruit) and Tonga Hospital (Tonga).

For more information regarding the claims procedure and services of the RAF, contact RAF Call Centre on 0860 23 55 23 from Monday to Friday, 07h45 to 16h00.

Follow RAF on social media: Twitter: @RAF_SA, Facebook:  Road Accident Fund, and Instagram: RAF_ROAD.


Mr Vusi Walter Mokoena and Ms Nomthandazo Mbuyisa are receiving help from Constable Sifiso P. Ndlovu of the eMzinoni Polic during the Road Accident Fund’s community outreach initiative in eMzinoni Township.


Ms Botshelo Nageng from the Road Accident Fund helping a claimant.


Road Accident Fund staff Mr Bongane Dlamini, Ms Busisiwe Slaffa (RAF’s Claims Organisation Manager) and Mr Ntokozo Khoza


Posted on

2nd July 2017